Colors and Furniture Finishes
We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Furniture finishes and textures may not be represented in the photos, please read the descriptions and request a sample if need be. All furniture purchases are non-cancelable and not returnable.
Additional Return Policy Information
Please contact Audiolab to receive a return authorization or "RA". An RA allows us to track your return and provide a timely refund. You may return any purchased item within 60 days of purchase for a refund as long as it is in the original box with all the packing and accessories. Any shipping charges incurred by Audiolab will be deducted from any refund even if they were provided at no cost on the original purchase. Opened items must be in brand new condition and may incur a restocking fee of 15%. If the item displays usage or not complete, the restocking fee may be greater. Please contact customer service at 800-513-8555 if you have any questions about returning an item. Defective merchandise may be exchanged or repaired, as per the manufacturer's policies and warranties. Thank you.
Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most orders are shipped via UPS and USPS within 1 business day. Whenever possible, products are double-boxed to further protect the contents of the package. All packages are shipped with shipping insurance. Once your order has been shipped, you will receive a notification with your tracking information. Please allow 1-5 business days for delivery depending on what part of the country the order is being shipped to. We ship to all 50 states, but if the package is being shipped to Alaska or Hawaii, please allow up to 10 business days for your delivery. If you have any questions or concerns about your shipment, please call 800-513-8555 between the hours of 9:00am and 5:00pm EST, Monday through Friday.
*If an item says "Ships Today" it will ship the same business day if the order is received by 2:00 pm EST. If the order is received after 2:00 pm EST or on a non-business day, it will ship the next business day.
*Please note that standard overnight delivery does not include Saturdays.
Our internal fraud department will attempt to get your order approved as quickly as possible. Orders over $499.00 may be delayed by 1 day if we do not receive an approval by our cutoff time.
Shipping Signature Policy
Between December 16th and January 31st, we will be adding signature confirmation to all orders over $300 for security against holiday package theft. By placing an order in that amount during this period, you agree to accept all responsibilities related to accepting and signing for your packages. Products returned as undeliverable will have the full cost of shipping and up to a 15% restocking fee subtracted from the refund.
Salamander Shipping Explanations:
1: Standard Free Shipping Curbside
They transport your parcel from its origin and deliver to the curbside of your home or business.
2: Threshold Delivery
With threshold delivery your delivery service still transports your package from its origin to your home or business. But when they arrive, they take your package through your doorway, and no further.
3: White Glove Inside Delivery
With white glove delivery your freight is transported with the utmost of care. Once it arrives at your destination, it’s moved inside, unpacked, and set up.