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Furniture Policy

Colors and Furniture Finishes

We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Furniture finishes and textures may not be represented in the photos, please read the descriptions and request a sample if need be.

All Furniture, Phono Cartridges and Televisions are Non-Cancelable and Not Returnable.

Service & Repair

 If you need service or repair done on a purchase you have with Audiolab please contact customerservice@audiolab.com. 

Shipping Signature Policy 

Audiolab requires signature confirmation to all orders over $300 for security against package theft. By placing an order in that amount you agree to accept all responsibilities related to accepting and signing for your packages. Products returned as undeliverable will have the full cost of shipping both ways and up to a 15% restocking fee subtracted from the refund. 

Additional Return Policy Information

Please contact Audiolab to receive a return authorization or "RA". An RA allows us to track your return and provide a timely refund. You may return any purchased item within 30 days of purchase for a refund as long as it is in the original box with all the packing and accessories. 60 day Return Period. You can do an exchange or return for up to 60 days. Any shipping charges incurred by Audiolab can be deducted from any refund even if they were provided at no cost on the original purchase. Opened items must be in brand new condition and can incur a restocking fee of 15%. If we send an RA and the item is not returned by the Return date then the RA and return is no longer available and void. 

Returns

If you would like to start a Return please email returns@audiolab.com with your Order # and the reason you are returning. If a return is sent back without an RA you might not be refunded and the item may be refused and returned to you. If an item is sent back as defective and it is not found defective a 15% restocking fee and shipping fee's will be charged. Please contact customer service at 800-513-8555 if you have any questions about returning an item. Any Defective merchandise may be exchanged or repaired, as per the manufacturer's policies and warranties. 

Order Cancellations

If you would like to Cancel your order you must email customerservice@audiolab.comAn order can not be canceled once it is in transit. Transit Fee's will apply.

Trade In's

Trade in Form - View Trade in form Here

All Affirm Sales & Trade In's are Final.  

Shipping

Most orders are shipped via UPS and USPS within 1 business day. Whenever possible, products are double-boxed to further protect the contents of the package. All packages are shipped with shipping insurance. Once your order has been shipped, you will receive a notification with your tracking information. Please allow 1-5 business days for delivery depending on what part of the country the order is being shipped to. We ship to all 50 states, but if the package is being shipped to Alaska or Hawaii, please allow up to 10 business days for your delivery. If you have any questions or concerns about your shipment, please call 800-513-8555 between the hours of 9:00am and 5:00pm EST, Monday through Friday.

*If an item says "Ships Today" it will ship the same business day if the order is received by 2:00 pm EST. If the order is received after 2:00 pm EST or on a non-business day, it will ship the next business day.

*Please note that standard overnight delivery does not include Saturdays or Sundays.

Our internal fraud department will attempt to get your order approved as quickly as possible. Orders over $499.00 may be delayed by 1 day if we do not receive an approval by our cutoff time.

Freight Shipments

If it is determined that your shipment would be best delivered with a trucking company on a pallet, we reserve the right to do so, this may add up to 3 days to the shipping time.

Shipping Signature Policy

Starting the New Year we will be adding signature confirmation to all orders over $300 (or if needed) for security against package theft. By placing an order in that amount, you agree to accept all responsibilities related to accepting and signing for your packages. Products returned as undeliverable will have the full cost of shipping and up to a 15% restocking fee subtracted from the refund.

Salamander Shipping Explanation

Standard Free Shipping Curbside

They transport your parcel from its origin and deliver to the curbside of your home or business. Synergy cabinets are assembly required

2-Day Shipping

Although we offer Fed-Ex as our default 2-Day shipping carrier, we reserve the right to ship with either Fed-Ex or UPS depending on the order.

 

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