Audiolab’s Customer Friendly 60 Day Return/Exchange Policy

Please contact Audiolab’s Returns Department to receive a return authorization or "RA" with your Order # and the reason you are returningAn RA allows us to track your return and provide a timely refund. If a return is sent back without an RA you might not be refunded and the item may be refused and returned to you.

Order Cancellations

If you would like to Cancel your order you must email customerservice@audiolab.comAn order can not be canceled once it is in transit.

Damaged Shipments

Any damaged shipments received must be reported to cs@audiolab.com within 72 Hours after delivery. If it is not reported and you want to exchange or return, fee's may be applied.

 60 Day Return Period

Take some time to get to know your new gear, we want you to be happy with your purchase. If you’re not satisfied, you can return items that are complete and like new within 60 days. Some items that are not returnable are Turntables, Headphones and Special Order Items. You may return any purchased item for a refund as long as it is in the original packaging with all the packing material and accessories. 

Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased up to 30 days. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction, no exceptions. After 30 days up to 60 you can do an exchange or store credit.

Shipping costs

Return shipping: Costs are deducted from your merchandise credit or refund if you did not get an RA# before return. For most returns Audiolab can issue you an UPS return shipping label.

Freight shipping: Some items like larger TVs, Furniture, and Large Tower Speakers require special freight shipping, and cost more to return. An Audiolab customer support rep will help determine exact shipping cost of freight items when setting up your return and you will see the cost in your RA#.

Some examples-

  • Tower speakers (per pair): $75
  • Powered subwoofers: $75
  • Heavy Equipment >40: $50
  • Other freight categories: $100

 Like-new condition

Audiolab may refuse a customer return or charge a restocking fee when the returned item is not like new.

Conditions that will lead to refused returns or restocking fees are when the returned item has:

     - A different serial number than the one Audiolab originally shipped.
     - Missing parts or the original product packing material.
     - Damage because it was improperly packaged for return shipment.
     - Shows signs of heavy use.
     - Damage from drops, spilled liquid, or misusing other than stated in the manual.

If you would like to start a Return please email returns@audiolab.com with your Order # and the reason you are returning.

If an item is sent back as defective and it is not found defective a 15% restocking fee and shipping fee's will be charged. Please contact us at returns@audiolab.com if you have any questions about returning an item. Any Defective merchandise may be exchanged or repaired, as per the manufacturer's policies and warranties and can be returned for refund/exchange if in the adequate 60 day time frame.

Trade in Form 

trade-in.jpg 

Trade-in sales are not eligible for refunds.

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